SELECTED WORK

A recurring product pattern: structure a fragmented system, make its rules and signals understandable, then help a person or organization decide what to do next.

ENTERPRISE PARTNER INTELLIGENCE

Complex partner relationships are difficult to operate when contracts, eligibility, inventory, identity, and permissions live across disconnected systems.

My work has focused on turning those static rules and fragmented inputs into queryable intelligence and unified applications. The result is clearer access, more reliable decisioning, and a platform foundation that can scale across businesses and partners.

Selected public résumé evidence:

• $1.435B in partner inventory access through unified applications

• Cross-business strategy aligned across 9 teams, 6 geographies, and 70+ people

CONVERSATIONAL INTELLIGENCE AT SCALE

Natural-language products require more than a model. They require analytics, intent systems, partner operations, multilingual support, measurement, and an experience strategy that connects conversation to customer outcomes.

Selected public résumé evidence:

• 46B+ annual interactions

• 392 partners

• 12 languages

MOBILE CUSTOMER EXPERIENCES

Across travel, real estate, and health, I have led mobile products serving customers at significant scale.

Selected public résumé evidence:

• Vrbo Owner Apps scaled to 518K monthly active users

• Zillow mobile experiences served more than 1.8M daily app users in 2020

• Healthgrades mobile experiences reached more than 650,000 daily visitors and supported approximately $25M in annual revenue

NORDENPASS

A live decision-intelligence product for the fragmented ski-pass market.

NordenPass separates market facts, personal context, and recommended action so skiers can understand tradeoffs and reach a defensible decision. It is an independent Altered Landscape product and a practical demonstration of the decision-intelligence thesis.

Visit nordenpass.com

MERSIVE WIRELESS COLLABORATION

Product strategy for wireless collaboration and presentation systems, including work associated with a patent for wireless image control and automatic curve-spline and shape fitting.

A longer Mersive case study is being reviewed for publication.

CONFIDENTIALITY

Enterprise examples are intentionally framed with public résumé information. They do not disclose confidential employer strategy, product details, customer data, or nonpublic results.